Original Research

Impact of hearing aid usage on the quality of life of the older adult in KwaZulu-Natal

Zahra Mansoor, Xoliswe Mchunu, Nkos’Kwanele Mthembu, Simangaliso B. Ngwenya, Thabile Thwala, Jessica Paken
South African Journal of Communication Disorders | Vol 73, No 1 | a1134 | DOI: https://doi.org/10.4102/sajcd.v73i1.1134 | © 2026 Zahra Mansoor, Xoliswe Mchunu, Nkos’Kwanele Mthembu, Simangaliso B. Ngwenya, Thabile Thwala, Jessica Paken | This work is licensed under CC Attribution 4.0
Submitted: 12 June 2025 | Published: 28 February 2026

About the author(s)

Zahra Mansoor, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa
Xoliswe Mchunu, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa
Nkos’Kwanele Mthembu, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa
Simangaliso B. Ngwenya, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa
Thabile Thwala, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa
Jessica Paken, College of Health Sciences, University of KwaZulu-Natal, Durban, South Africa

Abstract

Background: Despite the benefits of hearing aids for patients experiencing presbycusis, their adoption and consistent use in this population remain low.
Objectives: This study explores older adults’ experiences with hearing aid use to better understand its perceived impact on the quality of life (QoL) and factors contributing to inconsistent use.
Method: Adopting a phenomenological approach, semi-structured, in-person interviews were conducted with eight current hearing aid users, aged 67–84 years, presenting with varying degrees of hearing loss. Data were analysed using inductive thematic analysis.
Results: The findings revealed four key themes with three sub-themes each, highlighting a perceived positive impact of hearing aid usage on participants’ QoL. Improved hearing enhanced communication with family and friends, reduced social isolation and fostered greater participation in social activities. Reduced anxiety and frustration enhanced emotional well-being. Challenges included initial resistance to hearing aids, adaptation difficulties and specific listening environment issues. Socioeconomic factors, such as transportation costs, posed significant barriers for individuals without medical aid coverage, limiting access to audiological services.
Conclusion: Hearing aid use was perceived to enhance the QoL of older adults by improving social interactions, emotional well-being, cognition and listening comfort. However, uptake remains low because of resistance, adaptation challenges, technological difficulties and socioeconomic disparities. Addressing these barriers through patient education, improved service delivery, and research is essential to allow for an improvement in one’s QoL.
Contribution: This study provides insights into understanding factors influencing hearing aid usage in older adults who may have unique experiences and challenges related to hearing health.


Keywords

hearing aids; hearing loss; quality of life; presbycusis; older population

Sustainable Development Goal

Goal 3: Good health and well-being

Metrics

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Total article views: 84


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